Frequently Asked Questions about ACC
Find comprehensive answers to commonly asked questions about American Computer Consultants (ACC). Gain insights into our services and expertise.
General Questions:
American Computer Consultants is a Managed Service Provider that also provides IT consulting, Networking services and IP Phone services, CCTV and more for businesses, non-profit organizations, and government agencies across the US northeast region.
We have been in operation for over 23 years!
212-55 Jamaica Ave,
Queens Village, NY 11428
You can contact us via 718-740-0442 or helpdesk@acc99.com.
Mon – Fri = 9:00 am to 6:00 pm
Sat = 10:30 am to 4:30 pm
Products/Services:
ACC offers a slew of IT services and products. These range from designing, installing or repairing networks, IP Phone installations, CCTV installations, installing and repairing servers, Server administration, Cloud Server hosting, Laptop/Desktop repair and upgrade, hardware and software procurement, and so much more! Give us a call with your request and we will let you know if we can deliver!
We currently offer Firewall Security Packages, Networking Packages, Endpoint Packages, Backup/Recovery Packages, Maintenance Packages, Cloud Computing Packages, PBX Packages and much more! We are always expanding our offerings, give us a call and let us know what you need!
As we are currently working on getting our E-commerce infrastructure in place, the best ways to place an order would be to contact us via email/telephone or come on into our location.
New products usually have a 1-3 year warranty on them depending on the manufacturer. Used devices will not come with any warranties.
Payment and Billing:
We accept most payment methods Cash, Cheque, Card, Zelle, Wire, Financing and more.
A refund may be given if there is not physical damage to the item and it is within the 14-day return window. This is up to the discretion of the employees.
Shipping and Delivery:
Yes, we can ship your item directly to your house via mailing service or it can be delivered by one of our technicians if assistance is needed for installation.
These are usually dependent on the mailing service but priority shipping can be arranged if requested.
Currently not at this time but this may change after launching our e-commerce service.
Troubleshooting
TeamViewer is a application that allows our technicians to login to your PC remotely so that they can best assist you. You can find the download for the application here. Select your operating system and follow the installation instructions. If you need further assistance, our technicians are readily available on the phone to guild you through doing so.
For software and hardware, we can provide installation services at the request of the customer. This will come at an additional price and will vary depending on the item and what the installation requires.
